What industrializing the back office means
Deploying a Shared Services Center means industrializing back-office processes: applying to an office the same rigor industry applies to a production line. That means treating every administrative activity as an operation with a known execution time, measured monthly volume and an agreed turnaround — not as work each area handles its own way.
Industrial rigor and standardization optimized complex production chains for over a century. Optimizing processes before automating them remains the key to operational efficiency. Today’s technology delivers productivity without sacrificing quality — and frees up the human capital of administrative teams for analytical and strategic work, instead of repetitive execution.
How Renew deploys an SSC
Deployment follows a defined sequence, not a generic “centralization” project:
- Service scope design — which processes move into the SSC, from which areas, under which business rules.
- Service catalog — each service described with inputs, outputs, an owner and acceptance criteria, so the operation knows exactly what it is delivering.
- Initial capacity sizing — based on actually measured volume, not estimation.
- SLA definition — turnaround time and service percentage agreed between the client and the internal provider, calibrated against installed capacity. See SLA and sizing.
- Governance and KPIs — operational indicators (volume, queue, cycle time) and tactical ones (quality, internal customer satisfaction, cost per transaction) that sustain the operation once the SSC is up and running.
For centers already deployed, Renew also works on maturity evolution: finding where capacity is misaligned with real volume, where the service level agreement runs expensive or undersized, and where standardization is still missing. See Assessment and maturity.
Regional automotive experience
Renew has built up experience deploying SSCs alongside global automakers across Latin America — regional automotive experience, not a one-off project. The knowledge accumulated in that sector, which accounts for most of the company’s client portfolio, applies to any high-volume administrative operation with recurring processes.